Understanding our process for returns and refunds.
Return Policy Overview
At Pretty Angel Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return most new, unopened items within 30 days of delivery for a full refund. We strive to make the return process as simple and straightforward as possible. Please read the following guidelines to ensure a smooth return.
Conditions for Return
To be eligible for a return, please ensure the following conditions are met:
30-Day Time Limit
Items must be returned within 30 days of the delivery date.
Original Packaging
Items must be in their original, undamaged packaging, including any cellophane wrap.
Unopened & Unused
For hygiene reasons, fragrances must be unopened, unused, and in their original sealed condition.
Proof of Purchase
A valid receipt or proof of purchase is required for all returns.
How to Initiate a Return
Follow these steps to return an item:
1
Contact Customer Service
Email our customer service team at returns@prettyangelcollection.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2
Package Your Item
Securely package the item(s) in the original shipping box, if possible, or a suitable alternative. Include the RMA number clearly on the outside of the package.
3
Ship the Item
Ship the item to the address provided with your RMA. Customers are responsible for return shipping costs unless the item was received damaged or incorrect. We recommend using a trackable shipping service.
4
Inspection & Refund
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Refund Information
Refunds are processed for the full purchase price of the item(s) returned. Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).
Refund Timeline
Allow 3-5 business days for inspection once your return is received.
Allow 5-7 business days for refund processing after approval.
Your bank may take additional time (typically 3-10 business days) to post the refund to your account.
Exceptions & Non-Returnable Items
Certain items are not eligible for return:
Opened or used fragrance products (due to hygiene reasons).
Items damaged after delivery or not in their original condition.
Customized or personalized fragrance orders.
Sale items or gift cards are final sale and cannot be returned.
Return Summary
Return Window:30 Days
Avg. Refund Time:7-10 Business Days
Return Shipping Cost:Customer Pays (unless error)
Restocking Fee:None
Questions About Returns?
If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please contact our customer support team. We are here to help!
